Please share your experiences with us at Customercare@thomasserviceco.com
… (and our appliances) over the years. All the time, from Mr Thomas (the dad) to your present crew, we have felt confident that the service was honest, correct and courteous.
I have to admit, our experience last week exceeded the high standard to which we have become accustomed. My wife called your shop shortly after 4pm last Thursday. Joe answered, recognized our plight, and offer to immediately leave your shop to drive across town during rush hour to provide the needed service. Naturally his diagnosis was “spot-on” and the repair promptly made, but his attitude and service was beyond anything we had a right to expect.
Thank you. It is nice to be able to expect that your tradition of fine service has been passed to this next generation.
Bill D. Edina, MN
…the process of a full kitchen make-over. As part of the plan, the entry level price point appliances had to go. We planned on a moderate appliance upgrade – as we searched out appliances, we happened across Sub-Zero & Wolf. This set the benchmark as we continued our search for the perfect appliances. My wife and I are recently retired police officers, thus budget & funding was important. However, we continued to revert back to Sub-Zero & Wolf for our kitchen project. And we happily landed on the Sub-Zero refrigerator, stove top range with vent hood and microwave. And we have absolutely loved the new appliances – top notch nothing better – PERIOD!!! Fast Forward – we had a minor issue with the range. 1st call was to Sub-Zero & Wolf support line – employee Terri was very kind and helpful to point me to a Sub-Zero & Wolf approved & certified repair company – Thomas Service Company from St. Paul. Howie from Thomas Service Company was able to find a time slot for a service technician to investigate the issue we were experiencing. And a day before the scheduled appointment I was concerned about warranty coverage or not. I spoke to Jordan at Thomas Service Company – he was extremely patient and clearly understood my concern and even took time to call Terri at Sub-Zero & Wolf to get confirmation of warranty coverage. Then the day of service – Tech Brian arrived on site – and I was forewarned that he was the “Best In the Business” – he and his partner (sorry failed to recall his name) resolved the issue with new parts, no mess – unequivocally polite and simply a super star. Bottom Line – I am so thankful that my wife and I make the purchase of Sub-Zero & Wolf. Of course, without a doubt, we are loyal and outspoken supporters of Sub Zero & Wolf and Thomas Service Company.
John & Mary H. Corcoran, MN
…lemon of a Craig’s list purchase. I love Subzero, so I wanted to make this fridge work. Tom really went out of his way to call out the problems and fix the many things that were wrong. He is obviously an expert at diagnosing and recommending solutions. If Tom had not been so helpful and willing to stay late, my only option would have been to toss the fridge.
Thank you so much!
Kerry D. Minneapolis, MN
…refrigerator on Tuesday! I am so grateful that you came the same day I called, and that you got our Sub-Zero up and running again. I was amazed to see the invoice. An absolute surprise and much appreciated. But more than anything, your prompt response to our troubles will keep you on our “must call list” forever! special thanks to Brian!
Dave and Mary Jo F. Edina, MN
…SubZero refrigerator/freezer today is an efficient, pleasant gentleman who apparently is well acquainted with the product. I simply want you to know that I believe he is definitely an asset for your company and you should be made aware.
For having spent the vast majority of my life in the mechanical, electrical and fire protection businesses, which included service, I am particularly concerned about what makes a good representative for a company such as yours.
Ronald H. Minnetonka, MN
…service call. He thoroughly inspected the refrigerator and spent time to discuss the ‘care and feeding’ of the unit. thx and good job.
Jim W. Minnetonka, MN
…excellent service he offered during his visit to my residence on March 4, 2014. I live… in St Paul and scheduled the visit on Monday, March 3. Joe was prompt, courteous, knowledgeable, efficient and personable. He is a credit to your company. He did not solicit this testimony, I asked him how I could communicate my praise.
Tom M. St. Paul, MN
…customer service agent that answered the phone to the service technician that did the repair. Very impressed! Will definitely use this firm again and highly recommend.
Carrie Z. Lakeville, MN
…very helpful. Sandy handled my situation professionally and even connected me to the owner Jim, who walked me thru some repair problems over the telephone. When that only solved part of the problem, Sandy sent out Joe who repaired the freezer issue. I was informed that a new compressor would run $800.00, but these employees did everything possible to avoid the expense of a new part. I really appreciated the honest service , and felt more like I was dealing with a family member instead of a Used Refrigerator Repair Scammer. I recommend this company.
Charles W. Eagan, MN
…two of your certified servicemen from Minneapolis – Father, Mark Thomas and his son, Kyle.
I’ve never had more friendly, efficient help (over many years!)… They went above and beyond to correct my problems (replaced compressor, etc.) which weren’t easy… they saved me, after 3 unsolved calls from the electric co. servicemen.
Subzero is fortunate to have two such capable, prompt, reliable workers representing your fine products – They were terrific!
Harriet N. Minneapolis, MN
…to schedule service walked me through a step-by-step solution for the problem my SubZero fridge/freezer was having. He was patient, explained the process thoroughly, and provided the answer to solve the issue. He did this all while fielding other calls and for free. I will definitely call the company in the future for my large-appliance repair needs.
Sarah B. Long Lake, MN
…tech. Particularly happy Subzero (the manufacturer) covered $440 in parts.
Budd J. Saint Paul, MN
…diagnosed the problem, installed a replacement ice maker and also cleaned condenser coils and gave the refrigerator a general inspection. He was professional, punctual and cordial. Highly recommended.
David W. Falcon Heights, MN
…they were able to schedule an appointment for the next day. When the tech arrived he diagnosed the problem right away. He brought an evaporator with him and he was able to fix the refrigerator that same day. The tech was very professional, efficient and answered all my questions. The part was covered under warranty, but I had to pay for the labor to replace the part. The service call was $394.00 and it only took the tech one hour to complete the job. Even though this repair cost may seem high, other appliance service companies would make you pay for a service call to come out and diagnose the problem and tell you they have to order the part. They would then charge a second service call to come out and replace the part. This company was able to diagnose the problem when I first called and the tech brought the right part with him , saving me an additional service call. If you have a Sub Zero refrigerator, I would highly recommend you use this company..
Shawn M. Bloomington, MN
…about 10a.m. in the morning and I think they were a little overwhelmed with “emergency” calls right before the long holiday weekend. He wasn’t sure if he could get to me or not & asked if he could schedule a Tuesday appt. for me. I just said to let me know if it would work or not and that I would be free after 2:00 that day if I could be fit in & if not to call me back and I would schedule a Tuesday fix. Well…at 1:50 I got a call from the repairman that he was in the neighborhood and that he was my “SubZero Hero”. Seriously, this guy was great. Quickly fixed my refrigerator, took it apart and knew exactly how to fix it & what was wrong. Within about 1/2 hour he was on his way to another fix. He wasn’t grumbling about being kept later on a Friday that he would like to head north with the rest of the vacationing people…just smiled and went on his way. Great service, and pleased to have it fixed in the same day without waiting for parts etc.!
Kris A. Minnetonka, MN
…wonderful. He has a background in service and says that they are professional and knowledgeable. He said he would send his best and his most difficult customers to them, knowing they would handle them well. He was extremely pleased with their reasonable rates. He referred to them as a “GEM in the field.” He asked for the Regional Service Managers phone number so he could call and give his praise for this service company.
Mr. Johnson Shorewood, MN
…They helped us out promptly right before Thanksgiving! You can imagine how we felt when our stove conked out on us. It was a nightmare.
My neighborhood told me about Thomas Service and I’m forever grateful to them. Our Thanksgiving Family Reunion went on as planned without a hitch!
Virginia S. Anoka, MN